Introducing our NEW Agency Portal

Today we are excited to announce the launch of our NEW and, we hope you’ll agree, improved Agency Portal!
After several months of development, we are delighted to finally be able to present to you our new Agency Portal.

It’s extremely user-friendly and is accessible to all audiences. It also has a sleek modern design to reflect our growing cutting-edge business.

We completed the Portal from start to finish in-house. Utilising the expertise of our many teams, but primarily our creative department—made up of our designers, developers and marketing department. Everything from the conceptual ideas to the fully functioning Portal, and the vast detail, was all aimed at helping YOU, our clients.

Take a tour of the Portal where you will be pleasantly surprised by our new features such as:

  • Track current compliance
  • New reporting options
  • View progress of jobs live
  • Individual Property Managers with own user Login & Master Login
  • Individual User Profile pages with Photos and contact details

We hope you like the changes!

Don’t forget to bookmark our Portal & connect with us on social media (Facebook, Instagram and Linkedin) to stay up to date on our news.

The SATS team

Fire a reminder on smoke alarms

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Source

A woman was left clutching her pet rabbit on the footpath after the pair made a narrow escape from a house fire caused by a candle in Dunedin yesterday morning.
A fire investigator said the near-miss should serve as a warning to landlords, property managers and tenants that smoke alarms are compulsory in rentals.

A fire investigator said the near-miss should serve as a warning to landlords, property managers and tenants that smoke alarms are compulsory in rentals.

Three fire appliances were deployed to battle the blaze in the upstairs Stafford St flat about 8.45am yesterday.

A young woman, believed to be the sole occupant of the flat at the time, managed to escape with her pet rabbit. She was taken to hospital to be treated for smoke inhalation.

There appeared to be some structural damage to the unit but the fire was extinguished before it could spread to consume the property, which contained several flats.

Fire and Emergency New Zealand fire risk management officer Mark Bredenbeck said the fire was believed to have been caused by a candle left burning on a corner table in the lounge, and there were no working smoke alarms in the house.

”She was alerted to the fire because her cellphone alarm woke her … She got up to find the house full of smoke, and she’s done a runner.”

He urged tenants to take action if their landlords had not fitted smoke alarms, now mandatory in rental properties.

”And if the landlords aren’t going to do anything, then contact us, and we can take it further.”

However, once the smoke alarm was in place, it was the tenant’s responsibility to insure it was still working, Mr Bredenbeck said.

The Porirua landlords of the property, managed by an external agency, did not respond to a request for comment yesterday.

Is it true that all smoke alarms have an expiry date?

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It is true! All smoke alarms must have an expiry date to meet New Zealand standards. Depending on make and model this is sometimes noted as a manufacture date, and expiry date or a manufacture code.

NB. Smoke alarms must be replaced once they exceed their service life. Failure to do so may result in an alarm not working in a fire situation or an insurance claim being declined.

Landlord Smoke Alarm Maintenance & Install FAQ

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  • How much does the service cost my Agency?

    The service is at NO COST to your agency.

    How much work is involved for my Agency?

    The service has been designed by Licensed Real Estate agents to minimize the amount of work for your office. SATS will provide all the information you need to implement the system and even do all the printing for you, at no cost, to ensure all your landlords are aware of their responsibilities in regards to smoke alarms.

    What does the annual fee to the landlord include?

    The fee is per property not per alarm and includes an initial visit to the property to complete a survey and make sure that all alarms are positioned correctly, within their service life and are approved by Australian Standards. The technician will then clean and test alarms. Batteries are tested or replaced as required and marked with an inspection sticker at every visit. We will continue to visit the property throughout the year at change of tenancies and lease renewals at no additional cost and complete a full service. Your office will be issued a Certificate of Compliance within two hours after each visit.

    Is this a compulsory service?

    At this stage, it is not compulsory in all states of Australia, however it is recommended that you offer this service to your landlords and have them either accept the service or decline the service to meet your duty of care. If they decline the service they indemnify your office and take on the responsibility themselves in regards to smoke alarms.

    As an agent what should I do in regards to smoke alarms?

    In all instances, we recommend that you engage the services of a specialist Smoke Alarm service provider to complete the testing of all alarms because most agencies are not insured, qualified or equipped to test smoke alarms. On your ingoing, outgoing and routine inspections you should visibly check and record whether there is a smoke alarm present.

    Is it true that all smoke alarms have an expiry date?

    It is true! All smoke alarms 9volt and 240volt hard wired alarms must have an expiry date to meet Australian standards. Depending on make and model this is sometimes noted as a manufacture date, an expiry date or a manufacture code. We carry this information for all 96 approved smoke alarms in Australia. NB. Smoke alarms must be replaced once they exceed their service life. Failure to do so may result in an alarm not working in a fire situation or in insurance claim being declined.

    What is the best smoke alarm for my property?

    The best smoke alarm for your property depends on the type of property and which state it is located in.

    We only use Photoelectric Smoke Alarms, however the type and model depends on the type of property and which state it is located in. If you have any questions relating to your states requirements you should contact SATS.

    Can landlords undertake their own inspections and servicing of smoke alarms in their owned rental properties?

    In some states they can, however they are not a specialist Smoke Alarm Service Provider. The complexities of positioning alarms to ensure the property complies with the Building Code of Australia and having the knowledge to ensure the smoke alarms are fully functional, can be difficult for the average landlord. For instance, can the landlord check that the power supply is actually connected to the 240v alarm? Can the landlord check the decibel output of the alarm and that it is in the required range? Can the landlord check the manufacture and/or expiry date of the alarm?

    There could be significant outcomes for the landlord if a fire should occur and the property is not compliant or the alarms have not been serviced in accordance with the legislation. Additionally, the landlords insurance on the property may be void if a failure to comply with all legislation is proven. It is far better risk management for a landlord to employ a specialist to ensure compliance and to protect their valuable asset and the lives of the occupants.

    Are faulty smoke alarms removed from the property?

    Faulty smoke alarms are removed from the property. The only time a faulty smoke alarm is not removed, is when its removal would leave significant and obvious paint damage (e.g. If the ceiling has been painted white, but behind the smoke alarm it hasn’t been painted and is yellow). In this case a working smoke alarm would be installed in a suitable location to ensure that the property remains compliant.

    Are expired smoke alarms removed from the property?

    Expired smoke alarms are removed from the property. The only time an expired smoke alarm is not removed is when its removal would leave significant and obvious paint damage (e.g. If the ceiling has been painted white, but behind the smoke alarm it hasn’t been painted and is yellow).