As a tenant, part of your landlords duty of care requires that they install and maintain working smoke alarms in your property.
Finding the time to ensure that our technicians can gain access to service your property is an important part of keeping your family safe and fulfilling your obligations as a tenant.
If SATS have been provided your contact details by your Landlord or Agent, you will have received an SMS introduction before we contact you to arrange a suitable time or to gain your permission to enter the property with agency keys.
All of our technicians are suitably qualified, carry photo identification, drive clearly branded vehicles and have undergone a thorough police check to ensure your safety. Our technicians are available outside of normal business hours to ensure that we can provide flexibility for working families.
If you have an alarm in your property that is not functioning it is important that you contact your Landlord or Agent immediately.
There is a penalty of up to $3,000 for tenants if they remove, disconnect or damage a smoke alarm.
If you require any further information, please feel free to contact us.
How can I make an appointment?
Our bookings team will be in contact with you to schedule a service at a time that is suitable for you.
How long will the service take?
The service will take approximately 10-20 minutes depending on the amount of smoke alarms to be serviced and the nature of the work.
How can I identify your representatives?
Our representative will be dressed in full uniform displaying the SATS logo. All of our representatives display Photographic ID at all times. They will arrive in a fully branded SATS vehicle.
What happens after the service?
Your agent will be provided with confirmation that the service has taken place and you will be provided confirmation via SMS that the visit is complete.
What do i do if my alarm is beeping constantly or doesn't work?
Please contact your agency to inform them of the issue and they will arrange for SATS to service the property. If your issue has occurred after hours you may be able to find some information by identifying the brand of your alarm and following instructions here.
See page 5 and 8 of user manual in link below.
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