Terms and Conditions

In these terms and conditions, “we” “us” and “our” refers to SMOKE ALARM TESTING SERVICES (NZ) LIMITED (Company Number: 3757643). Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Free Smoke Alarm Installations

If the service offered to you by SATS includes Free Smoke Alarms, the offer is limited to four (4) alarms free of charge and only if your property is enrolled on an annual service. This free supply and installation offer applies only to our standard alarms (non-interconnected). We will only install free alarms that are required to meet legislation.

If you require more than four (4) alarms to be installed or an alarm to be installed that is not required to meet legislation, additional charges will apply for the supply and installation of those alarms. We reserve the right to modify this Policy at any time, and your continued use of our services constitutes your acceptance of any changes.

Batteries 

As part of our service, SATS replaces all standard batteries in smoke alarms where replaceable. All new standard batteries installed are tested to ensure they have adequate charge and at least 12 months of battery life (as determined by the expiry date printed on the battery). SATS deems a standard smoke alarm battery to be a 9-volt battery. SATS uses either a general heavy-duty or Alkaline 9-volt battery in line with the manufacturer’s recommendations.  

If batteries, other than a standard 9-volt battery, are required an additional charge will apply. This includes any non-standard batteries required for alarm wall controllers. 

Bedroom Count

According to the 2018 census data, 92% of homes in New Zealand have four (4) or fewer bedrooms. Any house with more than (4) bedrooms may incur additional charges due to the increased number of alarms and batteries required.

Situations Requiring Two Technicians

To prioritise the safety of our field staff, clients, and tenants, there may be situations where we need to deploy two technicians for certain property inspections. In such cases, an additional fee of $129.00 per inspection will apply. This fee will be billed after the visit is completed.

The decision to require a two-technician visit will be based on an on-site risk assessment. A two-technician team may be necessary for various reasons, including but not limited to:

1. High Ceilings: When working with ladders in areas where ceilings exceed 10 meters, such as raked or cathedral ceilings.
2. Access Limitations: When there are access limitations within the building that require additional manpower.
3. Aggressive or Dangerous Tenants: When situations involve tenants who are considered aggressive or pose a safety risk.
4. Client Requests: When a client specifically requests a two-technician visit.

Ladder Hire (Ladder required exceeds 2.4m)

At times, Smoke Alarm Testing Services (SATS) may need to use a ladder taller than the standard ladders our technicians carry, which are up to 8ft (2.4m) in height. If a smoke alarm is situated in a location that requires a taller ladder, SATS will arrange for the necessary ladder hire and deploy two technicians to the property to complete the service.

     i. Additional Fees

This service will incur the following additional fees:

• $150 for the ladder hire and deployment of two technicians.

     ii. Relocation of Smoke Alarms

Whenever possible, SATS will attempt to relocate the smoke alarm to a safer and more accessible location to prevent the need for future additional charges.

     iii. Safety and Re-attendance

SATS reserves the right to refuse re-attendance if the ceiling height is deemed unsafe for our technicians. In such cases, we may recommend a third-party company that specialises in safely performing work at height.

Service Area

SATS services many major cities and small towns throughout New Zeland however SATS reserves the right to not accept work in areas that we don’t actively service on a routine basis. For properties outside this service area, SATS may choose, at its discretion, to provide services; however, an additional travel fee will apply. The fee amount will depend on the distance and will be communicated to the client before the service is scheduled. SATS reserves the right to decline service requests without incurring any liability

Work performed for Real Estate Agencies that are active clients – SATS reserves the right to only service properties located within a 30 km radius of the agency’s address. For properties outside this service area, SATS may choose, at its discretion, to provide services; however, an additional travel fee will apply. The fee amount will depend on the distance and will be communicated to the client before the service is scheduled. SATS reserves the right to decline service requests outside the 30 km radius without incurring any liability

Asbestos-containing material

Exposure to asbestos fibres carries the potential for severe, life-threatening illnesses. Therefore, strict guidelines govern the handling and proper disposal of all materials contaminated by asbestos after installation. Considering the health hazards posed to both our technicians and the home’s occupants, we have established a policy to ensure their safety.

Our technicians will not undertake the removal or relocation of alarms already installed on surfaces likely to contain asbestos-containing material. Such actions could lead to the disturbance of asbestos, which poses significant risks.

In situations where we identify that the surface contains asbestos-containing material, we will make every effort to identify an alternative surface for attaching the alarm. This approach aims to prevent any disturbance to the asbestos-containing material. If this is not possible, we will seek an alternate solution to achieve compliance for the property (in regards to smoke alarm compliance relevant to the state the property is located within). Should we encounter a scenario where our service cannot be carried out due to the presence of asbestos-containing material, we will promptly communicate with the Real Estate Agency, and we will remove the property from our service and no charges will be incurred. Further instructions will be provided to address the situation effectively.

Warranty (Product and Workmanship) 

     i. Non-Interconnected Properties (Under current subscription with SATS) 

• SATS will install and replace any faulty or expired alarms required for compliance. 

• Any alarms requested to be installed or replaced that are not required for compliance will incur a charge. (standard pricing applies). 

• Any alarms that are removed or damaged after a SATS visit that require replacement will incur a charge. (standard pricing applies). 

ii. Non-Interconnected Properties (Not under current subscription with SATS) 

• If SATS have installed the alarms, SATS will attend and replace any faulty alarms within 12 months of the date of installation. Once 12 months since installation has passed, the owner can seek warranty directly from the manufacturer OR SATS can provide a quote to replace/repair alarms to ensure the property is compliant.

• If SATS serviced the property but did not install the alarms, SATS can provide a quote to replace/repair alarms to ensure the property is compliant. 

iii. Interconnected Properties (Under current Subscription with SATS) 

• If SATS installed the alarms, SATS will replace faulty and/or expired alarms. 

• If any alarms are damaged or missing SATS will replace the alarms at the time of visit to ensure the property is left compliant (standard pricing applies).  

• If alarms have been installed by a third party (not SATS) then SATS will not install any alarms and contact the agency/owner to seek further instructions. 

Agency/Owner options: 

1. The Agency/Owner may choose to contact the original installer to have the alarms repaired/replaced. (Re-attendance by SATS after rectification is not covered under unlimited visits required for compliance).  
2. SATS can provide a quote to replace/repair alarms to ensure the property is compliant. 

iiii. Interconnected Properties (Not under current Subscription with SATS) 

• If SATS installed the alarms, SATS will attend and replace any faulty alarms within 12 months of the date of installation. Once 12 months since installation has passed, the owner can seek warranty directly from the manufacturer. SATS will not attend to remove or install alarms. 

• SATS will not attend for any reported damaged or missing alarms that SATS originally installed.

Agency/Owner options: 

1. SATS can provide a quote to replace/repair alarms to ensure the property is compliant. 
2. Agency/Owner can contact the manufacturer directly to obtain a product warranty. 
3. Agency/Owner can refer to the current alternate supplier to rectify within the new subscription. 

After-Hours Assistance and Service Availability

SATS provides a 24/7 call center to assist with beeping alarms and related inquiries. While our team is available to offer guidance at any time, on-site attendance is limited to our standard working hours of 7:00 AM to 5:00 PM, Monday to Friday. SATS does not operate as an emergency service and will not attend jobs outside of these hours. Clients requiring urgent assistance outside of working hours may need to seek alternative emergency services.

Our Website Services

• Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
• Prices are in New Zealand Dollars (NZD) and are exclusive of GST except where otherwise noted. If you have placed an order and we do not have sufficient stock to fulfil your order, we reserve the right to cancel your order should our prices change.

Product Descriptions

• We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any incorrect description, we reserve the right to correct any error or omission without notice.
• Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

• Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
• We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
• Please contact us for a current price list – we reserve the right to amend our prices at any time.
• Packaging and postage are additional charges, calculated at the time of purchase.
• When you order from us, we require you to provide your name, address for delivery, email address, telephone contact and credit card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware..
• We undertake to accept or reject your order within seven (7) days. If we have not responded to you within seven (7) days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock..
• Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
• Delivery of your ordered product/s will be as set out on our website. Title of the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
• All risk of loss or damage to the goods passes to you when we despatch the goods.

Product Returns

• We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
• If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Site Access

• When you visit our website, we give you a limited licence to access and use our information for personal use.
• You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
• Except as permitted under the CopyrightAct 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
• The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

• This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
• You may link our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

• The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
• All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
• Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
• If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Disclaimers

• Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
• All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
• We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
• From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

Statutory Guarantees and Warranties to Consumers

• Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are
  1. Schedule 2 of the C&C Act; and
  2. those statutory guarantees, all of which are given by us to you if you are a consumer.
• If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:
  1. We will repair or replace the goods or any part of them that is defective; or
  2. Provide again or rectify any services or part of them that are defective; or
  3. Wholly or partly recompense you if they are defective.
• As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:
  1. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
  2. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
  3. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

• If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:
  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
  2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
  3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
  4. We do not participate in any way in the transactions between our users.

Indemnity

• By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Force Majeure

• If a Force Majeure event causing delay continues for more than thirty (30), we may terminate this Agreement by giving at least seven (7) Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

• These terms and conditions are to be governed by and construed in accordance with New Zealand laws.
• If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

• We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
• Our compliance with privacy legislation is set out in our separate Privacy Policy.